Non-technical training
NTEA's emphasis in the area of non-technical training is on optimising core processes in after-sales and providing advanced training to the staff concerned. The courses take place in-house at the customer's offices, in our own facilities and in conference hotels. An experienced team of trainers provides delegates with practical content, using the latest training techniques (e.g. learning games) and project-related media.
Our current training topics are listed below:
Approved automotive service consultant
Service assistant qualification
Professional management in the dealership - focus on after-sales
We will be happy to develop a training concept tailor-made for your needs. Just give us a call and make an appointment with Mr Kreim.
Approved automotive service consultant
Target group: service consultants and other staff in the dealership. Key topics are service marketing and service indicators, industry and market information, legal principles, the service organisation in the dealership, communication and conversation techniques and customer orientation. The qualification involves approx. 20 days' training and ends with the final exam for approved service consultant.
Service assistant qualification
Target group: service assistants in the dealership whose role is to provide specific support to service consultants. Key topics are service processes, scheduling, communication and service sales, customer satisfaction and customer orientation, along with professional behaviour in the dealership.
Professional management in the dealership – focus on after-sales
Target group: after-sales managers and other managers in the dealership. Key topics are handling indicators, staff management, optimising service structures and processes, and active selling in after-sales.
Service marketing
Target group: service staff in the dealership responsible for service marketing. The contents of the course include basic marketing knowledge, target group marketing, CRM, customer retention / support, service offerings, products and services, and commercial indicators in after-sales service.
Direct vehicle check-in
Target group: service staff actively involved in direct vehicle check-in with customers. Key topics are schedule management, advising the customer on the car, sales of additional services and accessories.
